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Jennifer understands conflicts are as unique as the individuals involved in them. Facilitating collaborative and restorative approaches to conflict management, Jennifer works with clients to resolve conflicts and build healthy working relationships.

With over 20 years’ experience in the public sector, Jennifer has worked directly with senior levels in Provincial, Federal, Municipal, and Indigenous governments, regarding sensitive matters of workplace conflict, harassment, discrimination, physical and sexual assault, in-custody deaths,  government wrongdoing, and governance practices. Jennifer’s work with Indigenous peoples and communities and the law enforcement community has had a profound impact on her both personally and professionally, resulting in her seeking opportunities to continue providing a neutral and respectful approach to working collaboratively with these communities, and government. This work has shaped her approach as a third-party neutral, ensuring a high level of integrity, accountability, transparency, and sensitivity to her interactions with others. Jennifer is known for her strong interpersonal skills, collaborative approaches, and innovation. 

Jennifer strongly believes in the benefits of being a life long learner, relying upon her Bachelor's degree from Acadia University, majoring in psychology, her Masters in Adult Eduction from St. Francis Xavier University, Certification as a Conflict Management practitioner from Saint Mary’s University, Certificates in mediation and negotiations, and change management (ProSci) along with 25+ years of experience to support her work.

When not working Jennifer enjoys hiking, yoga, and painting.

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Jennifer Innis, M.Ad.Ed., CMP, CEO




I&A is a  business whose primary focus is working with public and private sector organizations to assess conflict in the workplace using varied and strategic approaches and methods; collaboratively and informally develop mechanisms for resolution; and plan and implement effective change. We bring a principle-based approach to our work, maintaining a high level of integrity, accountability, transparency, and sensitivity.